Delivery location
Customers must confirm a map pin and provide useful address details. Route distance is calculated by the routing service, not entered manually.
Delivery timing
Estimated times are guidance and may change because of preparation, traffic, weather, access, or customer availability.
Handover
Keep your phone reachable. The assigned rider may contact you only for an active delivery. Confirm that the order is yours before accepting it.
Delivery problems
Report missing, damaged, incorrect, or undelivered items promptly with the order reference and relevant details.